Our impact in numbers
See the key figures on the right, which highlight satisfaction, retention, and diversity across our workforce.
More details on how we prioritise our clients on page 55-58 of our 2025 Annual Report.
Supporting Our Colleagues
We are committed to creating a workplace where colleagues feel valued, motivated, and able to grow.
How We Support Our People
- Recruiting young talent – bringing in graduates from rural and semi-urban areas passionate about financial inclusion for loan officer roles
- Learning and growth – comprehensive onboarding and continuous training opportunities
- Career development – promotion pathways and leadership opportunities across all levels
- Inclusive culture – building diversity and supporting women in leadership
- Employee well-being – annual surveys, open feedback channels, and grievance mechanisms
- Health & safety first – strong safety protocols and awareness programmes across all subsidiaries