Our impact in 2023

Clients and prospects

• Financial inclusion.
• Empowering women.
• Socioeconomic progress.
• Client Protection Principles.

965.1m

Total loans disbursed

90%

SPI

90%

Client satisfaction

96.8%

Female clients

Colleagues

• Job creation.
• Training and development.
• Positive and stable work environment.

13,433

NUMBER OF EMPLOYEES

81%

Employee satisfaction

67,107¹

Hours training

_{1 Excludes on-the-job training}

Communities and the environment

• Clients trading in the community.
• Community projects.
• Inflow of capital.
• Minimising environmental impact.

0.4m

Community project spend (USD)

77

Branches added

390k

Environmental efforts spend

Countries

•  Company taxes paid to government.
• Higher spending due to increased income of clients.

23.4m

Taxes (USD)

Contribution to economic development of country through clients’ increased income.

Regulators and industry bodies

• Sustainable lending environment.
• Reliable business partner.
• Supporting local policy making.

92

Regulators and industry
bodies associated with

Through membership at industry bodies and central banks, contributing to a sustainable microfinance environment.

Shareholders and investors

• Long-term attractive USD returns.
• Advanced financial inclusion.

53.7%

Public float

10.5%

Return on Equity (‘ROE’)