Sustainable growth

The Group aims to achieve sustainable growth and increased financial inclusion by growing its loan portfolio, adding digital financial services and broadening services.

* The aspects with icons in the Group’s overall strategy in the banner are intricately connected to digitalisation.

Increase financial inclusion

  • Increase number of branches and clients
  • Increase loan volumes by product diversification
  • Grow loan revenues from payments and deposits
  • Greenfield branches in new countries
  • Returned to growth, post Covid. This excludes India, where the Company has a deliberate shrinking strategy in 2022.
  • OLP in constant currency, excluding India, grew by 25% to USD 383m.
  • Percentage growth of number of clients, excluding India, was 10%. The countries of the highest growth in clients are Pakistan, Tanzania and the Philippines, which added a combined total of 172k clients.
  • Percentage growth of number of branches, excluding India, was 7%. The countries with the highest growth in branches are Pakistan, Tanzania and the Philippines, which added a combined total of 78 branches.
  • Average Gross OLP per client in constant currency, excluding India, increased with USD 22 per client, resulting in a USD 195 Gross OLP per client.
  • Proceed with healthy operational growth.
  • Improve performance in India and continue Business Correspondent (‘BC’) strategy.

Add digital channel to branch model

  • Maintain branch model and proven credit methodology
  • Maintain group meetings and active field presence
  • Introduce a digital channel via a smartphone and other mobile devices
  • Enrich the high touch service
  • In implementation phase of the Core Banking System (‘CBS’) in both Pakistan and Ghana.
  • A digital financial services (‘DFS’) platform is being developed and will be launched with the implementation of the new Core Banking System.
  • Finalised the development of a digital market place for clients and their suppliers, called the Supplier Market Place (‘SMP’), which is being rolled out in 2023 in Ghana.
  • Implement a Core Banking System in Pakistan and start banking operations in Pakistan.
  • Work towards implementation of the Core Banking System combined with a digital proposition in Ghana (go live early’24)

Broaden products and services

  • Continue to grow the loan portfolio
  • Offer online loans, payments and deposits
  • Provide value added services (Supplier Market Place, ‘SMP’) to grow clients’ businesses
  • Attract new clients
  • Obtained a Microfinance Banking licence in Pakistan.
  • Making steps to apply for the microfinance banking licence in Tanzania and Kenya.
  • Roll out the marketplace proposition (SMP) in Ghana
  • Progress with obtaining microfinance banking licences in Tanzania and Kenya.