Sustainable growth

The Group aims to achieve sustainable growth and increased financial inclusion by growing its loan portfolio, adding digital financial services and broadening services.

* The aspects with icons in the Group’s overall strategy in the banner are intricately connected to digitalisation.

Learn more about our digitalisation strategy

Increase financial inclusion

  • Increase number of branches and borrowers
  • Increase loan volumes
  • Introduce new loan products
  • Grow voluntary savings

2.5m

Clients

2023: 2.3m

3.5%

% voluntary savings to OLP

2023: 3.4%

USD 446.6m

OLP

2023: USD 369.2m

USD 182

Average gross OLP / client

2023: USD 162

  • Continued operational growth in 2024.
  • Outstanding Loan Portfolio (‘OLP’) in constant currency grew by 21% to USD 445.8 million.
  • Number of clients grew slightly to 2.5 million, representing a 8% growth versus the prior year.
  • Average OLP per client increased by 12% resulting in USD 182 average OLP per client.
  • Voluntary savings to OLP remains stable at 3.5%, as there has not been a new market that has started to take deposits.
  • Further operational growth in existing markets.
  • Increase OLP.
  • Realise growth in number of clients.
  • Enhance Gross OLP per client.

Add digital channel and digitise internal processes

  • Maintain branch model and proven credit methodology
  • Maintain group meetings and active field presence
  • Improve branch and loan officer efficiency by digitised internal processes
  • Introduce a digital channel via mobile devices to enrich the high-touch service

292

Borrowers per loan officer

2023: 287

  • Completed implementation of the Core Banking System (‘CBS‘) in Pakistan in Q1 2024 and continued the rollout preparation for other markets.
  • Continued development of the digital financial services (‘DFS‘)platform in readiness for a 2025 launch in Ghana.
  • Increased borrowers per loan officer from 287 to 292.
  • Leverage the benefits and additional product offering of the new CBS platform in Pakistan.
  • Work towards the implementation of the CBS combined with a digital proposition in Ghana.
  • Continued work and focus on the rollout in Tanzania and Kenya.
  • Further improve operational efficiency by increasing borrowers per loan officer.

Offer digital products and services

  • Offer online loans
  • Offer payments, savings and other financial services
  • Provide non-financial value added services (Supplier Market Place, ‘SMP’) to grow clients’ businesses
  • Attract new clients
  • Further growth in the digital market place for clients and their suppliers (‘SMP‘) in Ghana.
  • Additional progress made in launching deposit services in Pakistan.
  • Applications made for the microfinance banking licence in Tanzania and Kenya.
  • Start taking deposits from clients in Pakistan.
  • Launch DFS app that enables digital loans, payments and savings.
  • Grow SMP in Ghana.
  • Progress obtaining microfinance banking licences in Tanzania and Kenya.