Our impact in 2024

Clients and prospects

• Financial inclusion.
• Empowering women.
• Socioeconomic progress.
• Client Protection Principles.

1,106.7m

Total loans disbursed

85%

SPI

84%

Client satisfaction

97%

Female clients

Colleagues

• Job creation.
• Training and development.
• Positive and stable work environment.

75%

Employee satisfaction

77,350

Hours training¹

14,232

Number of employees

_{1 Excludes on-the-job training}

Communities and the environment

• Clients trading in the community.
• Community projects.
• Inflow of capital.
• Minimising environmental impact.

439k

Community project spend (USD)

143

Branches added

376k

Environmental efforts spend

Countries

•  Company taxes paid to government.
• Higher spending due to increased income of clients.

35.0m

Taxes (USD)

Contribution to economic development of country through clients’ increased income.

Regulators and industry bodies

• Sustainable lending environment.
• Reliable business partner.
• Supporting local policy making.

13

Membership at central banks and securities exchange

Association with many regulators and industry bodies to contributeto a sustainable microfinance environment.

Shareholders and investors

• Long-term attractive USD returns.
• Advanced financial inclusion.

53.7%

Public float

USD 0.086

Dividend (per share)

33.0%

Return on Equity (‘ROE’)